Terms of Sales

Travel Me offers you the ability to participate in live-streamed experiences with official certified guides (Personal Travelers) . Before participating to a Travel Me experience, please make sure you have a high speed internet connection to be able to broadcast an audio and video stream. A link to access the experience and details on how to participate will be included in your booking confirmation email.

USE OF TRAVEL ME

Your use must comply with the Travel Me Community Guidelines, and you will only make personal and non-commercial use of this service. We may monitor some live-streamed content of experiences to improve our service, including enforcing these Travel Me Conditions of Use. 

PAYMENTS AND CANCELLATION

When you book an experience, Travel Me may contact the issuing bank to confirm the validity of the payment method.  Unless you cancel your experience in accordance with our cancellation policy, your designated payment method will be charged for the cost of the experience. If you cancel your booking, the authorization will be removed from your account according to the policies of your bank.

RECORDINGS

You cannot record any experiences This is live experience, unique and confidential. You have no rights on the images of streets, monuments and people. 

STREAMING QUALITY

The quality of the live-streamed audio and video experiences available through Travel Me is based on Zoom tool. The streaming quality will depend on a number of factors, including local conditions, the type of device on which you are accessing the livestream, and your bandwidth, which may increase or decrease over the course of your viewing. While we strive to provide you a high quality streaming experience, we make no guarantees as to the resolution or quality of the audio or video you will receive when having Travel Me experience. 

CANCELATION POLICY

Standard cancellation conditions

To receive a full refund, you must cancel at least 7 days before the start of the experience or within 24 hours of purchase.

Report

You can reschedule the date or time of your experience within 24 hours of booking and up to 72 hours before the start of the experience.

If you postpone an experience, the cancellation conditions apply based on the time of purchase and the original start date of the experience.

Cancellations for weather reasons

The Personal Traveler can cancel the online experience if the weather is likely to affect the smooth running of the course, before or during it. In this case, you will be fully refunded.

Any dispute or claim arising from or relating to this Agreement or Travel Me is subject to the governing law, disclaimer of warranties and limitation of liability, any binding arbitration, and all other terms in the Travel Me conditions of use. You agree to those terms by using Travel Me platform. 

You may also be entitled to certain consumer protection rights under the laws of your local jurisdiction.